西方商务礼仪

西方着装礼仪 西方餐桌礼仪 西方问候礼仪 肢体语言 演讲技巧 情绪管理 电子礼仪—邮件与电话礼仪

特别定制

青少年礼仪培训 外派政府官员特训

西方礼仪培训师课程

精品课程

葡萄酒基础课程 葡萄酒收藏与投资
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Trainer (培训师)

比尔盖特女士(Ms.Birgit Brenner)

克尼格礼仪学院培训师
德国克尼格礼仪协会会员
德国工商会(IHK)授证礼仪培训师
自2007年来任跨文化交际培训师
擅长个人风格指导,购物咨询培训

Dates & Cities (培训日期及城市)

Beijing - June 10-13 (北京,6月10日,11日,12日,13日)

The Ritz-Carlton, Beijing - China Central Place(北京丽思卡尔顿酒店-华贸中心)


Shanghai - June 14-17 (北京,6月14日,15日,16日,17日)

The Portman Ritz-Carlton, Shagnhai - Nanjing Xilu(上海波特曼丽思卡尔顿酒店-南京西路)

Greeting Rituals(问候礼仪) - 9:00-11:00
  • Salutation, form of address
    招呼及称呼的各种形式
  • E-Mail- / Business letter etiquette
    电邮及商务书信礼仪
  • Who introduces whom in which order?
    谁来介绍谁及介绍顺序
  • Distinctions in business and at private occasions
    商务场合与私人场合的区别
  • Stylish handling of business cards
    交换名片的入时方式
  • Who offers the informally “you”? Distinctions in business and at private occasions
    谁来使用非正式的“你”?商务场合与私人场合的区别
  • How to refuse politely an offer of someone who addresses you informally?
    如何礼貌拒绝他人对你的不正式称呼?
Table Manners-Lunch included (餐桌礼仪-含午餐) - 11:00-14:00
  • Who enters the restaurant first?
    谁先步入餐厅?
  • Behavior towards the waiter
    如何对待餐厅服务员
  • Storage of the wardrobe
    如何存储衣物
  • Who is leading to the table?
    谁来引导就坐?
  • Seating of the guests: does the gentleman help the lady with the chair?
    客人就坐:男士帮助女士就坐?
  • The right title of the service staff
    服务人员的正确称谓
  • The correct way of handling the menu and the wine list
    如何使用菜单及酒水单
  • The classy way of ordering
    点餐的优先顺序
  • Which drinks are an aperitif / digestif?
    哪些酒水是开胃酒、助消化饮料?
  • For the clueless ones: crash course “how to survive with the bluff of wine knowledge“
    如何快速掌握有关酒水的基础知识
  • Ranking list of the 10 worst faux pas at the table
    餐桌礼仪中的10大禁忌
  • Right handling of cutlery
    正确使用刀叉
  • Cutlery lesson with concrete examples
    刀叉使用的具体情形
  • How to fillet a fish
    如何分吃鱼类食物
  • How to eat delicate dishes: snails, lobster, crabs, scampi, soups, artichoke, Spaghetti
    如何食用蜗牛、龙虾、蟹、螯虾、汤、洋蓟和意大利面
  • Poultry: with the hand or the cutlery?
    禽类食物:用手还是刀叉?
  • Seating: at private occasions and in business
    入座:私人场合与商务场合
Dress Code(着装礼仪) - 14:00-16:00
  • Who defines the dress code within the company?
    公司内部谁来定义着装规范?
  • Hierarchy level and status symbols
    着装级别和地位象征
  • Gentlemen’s 6 problem zones: tie, length of trousers, arms, shoes, stockings, belt
    男士着装的6个误区:领带、裤长、臂、鞋子、袜子及腰带
  • Which collar of shirt is allowed in business?
    商务正装中哪些颜色的衬衣是允许的?
  • Tie knots suitable to the collar of the shirts
    不同衬衣领型对应的领带结
  • Colours of shirts / suits / stockings
    衬衣、西装及袜子的颜色
  • Short sleeves, tie and jacket?
    短袖衣服,系领带,穿夹克?
  • Lady: Tights in the summer?
    女士:夏季紧身衣?
  • High heels? Which is the right height of heels?
    高跟鞋?鞋跟的正确高度?
  • Colour of shoes, handbags, blouses, suits
    鞋子、手提包、上衣及套装的颜色
  • At the table: where do you store the handbag?
    用餐时:手提包放在什么位置?
  • Typical mistakes: jewellery / perfume
    典型错误:首饰、香水
  • Lady’s first in business?
    商务场合中女士优先?
  • The quantity of accessories
    配饰的数量